Need help using the LaundryPay app?

LaundryPay is compatible with iPhones running iOS 11.0 or later and Android devices running 4.4 or later.

No. Look for the LaundryPay logo, it will only function in stores that support the system. It is exclusively available in select stores with Electrolux, Wascomat and Encore washers and dryers in the US and Canada. If your local laundromat is equipped with Electrolux or Wascomat washers and dryers, ask if they have installed LaundryPay.

After creating a payment card for the laundry, choose the option to reload the balance. You have to a payment method. Enter any Visa, Mastercard, American Express or Discover Card. Most Bank Debit cards work as well. Then choose an amount to add.

With the application open, choose your local laundry. That will bring you to the main screen. You will see the number of washers and dryers available, and a round green camera button in the middle of the screen. Press that button, allow access to your camera if the phone requests it, then aim your camera at the QR code on the machine you wish to start.

Just start the application, the number of machines available in all the LaundryPay laundries you have joined will appear in their wallet cards.

You will gain one loyalty point for every penny you spend on laundry. But keep in mind, that you only get points when you spend your credit, not when you load the application.

Loyalty points can be used to run a washer or a dryer. The option to pay with Loyalty points appears when you have earned enough points to cover the desired cycle in your app.

Yes you can, but each laundromat will have its own card in your application, and you cannot spend credit from any other laundromat, except the one that you are in.

The local attendant is your best source for help inside the laundry. If you encounter any problems, please bring it to the attention of an attendant, and they can help you resolve the issue.

Each store using LaundryPay has its own policies regarding refunds. Please see a manager at the store if you wish to request a refund. Please note that the LaundryPay technical support team cannot issue refunds on behalf of individual laundromats.